Privacy Policy

Last Updated: 1st February 2026

Level 8 KTV is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this Privacy Policy, please contact us using the details provided at the end of this document.

1. Data Controller Information

Data Controller: Level 8 KTV
Address: 44 Canal Street, Manchester, M1 3WD
Email: [email protected]
Phone: 0161 247 7999

2. Information We Collect

2.1 Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

Make a booking through our website or by phone
Complete contact forms on our website
Subscribe to our newsletter or marketing communications
Correspond with us by email, phone, or through social media
Participate in promotions, competitions, or surveys
Use our Wi-Fi service (if available)

The types of personal information we may collect include:

Name and contact details (email address, phone number, postal address)
Date of birth (for age verification purposes)
Booking preferences and requirements
Payment information (processed securely through third-party payment processors)
Social media account details (if you interact with us through social media)
Any other information you choose to provide to us

2.2 Information We Collect Automatically

When you visit our website, we may automatically collect certain technical information, including:

Internet Protocol (IP) address
Browser type and version
Device type and operating system
Time zone setting
Browser plug-in types and versions
Pages you visit on our website and the time spent on those pages
How you arrived at our website (referring URL)
Date and time of your visit
Clickstream data (the path you take through our website)
Page interaction information (scrolling, clicks, mouse-overs)
Download errors and page response times

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files that are placed on your device when you visit a website.

We use cookies for the following purposes:

Essential Cookies: Required for the website to function properly
Analytics Cookies: To understand how visitors use our website (we use Google Analytics)
Preference Cookies: To remember your language preferences and other settings

You can control cookies through your browser settings. Most browsers allow you to refuse or accept cookies, and to delete cookies. However, disabling cookies may affect the functionality of our website.

For more information about cookies, please visit the Information Commissioner's Office website.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

To process and manage your bookings
To communicate with you about your bookings and reservations
To provide customer support and respond to your inquiries
To personalise your experience with us
To process payments for bookings and services

3.2 Legal and Compliance

To comply with legal obligations, including age verification requirements
To prevent fraud and ensure the security of our premises
To assist with crime prevention and prosecution of offenders
To meet regulatory and compliance requirements

3.3 Marketing and Communications

To send you marketing communications about our services, promotions, and events (with your consent)
To notify you about changes to our services or terms
To administer competitions and promotions

3.4 Website Improvement

To analyse website usage and improve our website's functionality
To conduct research and statistical analysis (on an aggregated and anonymous basis)
To monitor website security and prevent abuse

4. Legal Basis for Processing

Under UK GDPR, we process your personal information based on the following legal grounds:

Contract: To fulfil our contract with you (processing bookings, providing services)
Legal Obligation: To comply with legal requirements (age verification, licensing conditions)
Legitimate Interests: For business operations, security, and website improvement
Consent: For marketing communications (you can withdraw consent at any time)

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

Payment processors (for secure payment processing)
Email service providers (for sending booking confirmations and communications)
Website hosting and analytics providers (such as Google Analytics)
IT support services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, including:

Law enforcement agencies
Regulatory bodies
Courts and tribunals

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner. We will notify you of any such change via email.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Secure server infrastructure
Encryption of sensitive data
Regular security assessments
Access controls and staff training
Secure payment processing

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Booking Information: Retained for as long as necessary to provide services and comply with legal obligations
Marketing Communications: Retained until you unsubscribe or request deletion
Website Analytics: Aggregated and anonymised data may be retained for longer periods
Legal Requirements: Some information may be retained longer to comply with legal, tax, or regulatory requirements

8. Your Rights Under UK GDPR

You have the following rights regarding your personal information:

Right of Access: You can request a copy of the personal information we hold about you
Right to Rectification: You can request correction of inaccurate or incomplete information
Right to Erasure: You can request deletion of your personal information in certain circumstances
Right to Restrict Processing: You can request that we limit how we use your information
Right to Data Portability: You can request a copy of your data in a structured, machine-readable format
Right to Object: You can object to processing based on legitimate interests
Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time
Right to Lodge a Complaint: You can complain to the Information Commissioner's Office (ICO) if you believe we have not handled your data correctly

To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy. We will respond to your request within one month.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Social Media

If you interact with us through social media platforms (such as Facebook, Instagram, or Twitter), we may collect information you provide through those platforms. This information is subject to the privacy policies of those platforms.

11. International Data Transfers

Your personal information is primarily stored and processed within the United Kingdom. If we need to transfer your information outside the UK, we will ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

12. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Level 8 KTV
Data Protection Enquiries
44 Canal Street
Manchester, M1 3WD
United Kingdom

Email: [email protected]
Phone: 0161 247 7999

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom

Website: https://ico.org.uk
Phone: 0303 123 1113

This Privacy Policy is effective as of 1st February 2026 and complies with UK GDPR and the Data Protection Act 2018.